Mind Flow Therapy (“we,” “our,” or “us”) is committed to protecting your privacy.
We operate in Ontario, Canada and comply with applicable privacy legislation, including the Personal Health Information Protection Act, 2004 (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy describes how we handle personal information collected through our website mindflowtherapy.com and clarifies that all client data is securely managed through our external platform, Jane App.
This policy applies only to information collected through our website.
It does not apply to information collected, stored, or processed through Jane App or any third-party services linked from our site.
When you access booking, intake, or payment features, you are redirected to Jane, which has its own privacy and security practices. You can review their Privacy Policy here: https://jane.app/privacy.
Our website:
Does not collect or store any personal information (e.g., names, emails, health information).
Does not use online forms, cookies that track users, or analytics that identify individuals.
Does not have user accounts, logins, or payment processing.
Any personal or health information you share is handled solely within Jane App, not by this website.
To maintain and secure our website, basic technical data may be automatically logged (e.g., your browser type, device type, or general location derived from IP address). This information:
Is non-identifiable and anonymized;
Is used only for site maintenance and analytics (if any);
Is not shared, sold, or linked to your identity.
Our website may include links to:
Jane App (for booking and payments);
Professional directories or associations (e.g., Psychology Today, CCPA, CRPO).
We do not control these external services. Please review their respective privacy policies before sharing any personal information.
We do not store any personal or health data on our web servers.
All personal information you provide to us for clinical or administrative purposes is securely managed through Jane, which complies with PHIPA and PIPEDA standards and uses encryption, access controls, and secure Canadian data hosting.
Under PHIPA and PIPEDA, you have the right to:
Access and correct your personal health information held by your health care provider;
Withdraw consent for the collection or use of your data (where applicable);
File a complaint with the Office of the Information and Privacy Commissioner of Ontario (IPC) if you believe your privacy rights have been violated.
For privacy concerns or questions, please contact:
Email: help@mindflowtherapy.com
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the effective date.
